Customer Service category: 721 books
Toxic Client
Knowing and Avoiding Problem Customers
Language: English
Release Date: May 17, 2016
Not every client is a good client!Learn how to avoid problem clients that are more trouble than they're worth...To succeed in business you must learn how to recognize and avoid the Toxic Client. With useful stories everyone can relate to, Toxic Client will show you how to handle the problem customers.In...
by V.T.
Language: English
Release Date: April 20, 2014
Language: English
Release Date: April 20, 2014
Do you own a gym, or fitness center? Do you have plans to start one? Well congrats, gym can be a very profitable business if you know how to manage it well.
This ebook compiles tons of tips from REAL gym owners, sharing their tips about starting and running a successful gym. They share their...
The Invisible Sale
How to Build a Digitally Powered Marketing and Sales System to Better Prospect, Qualify and Close Leads
Language: English
Release Date: September 24, 2013
Build a High-Impact, Low-Hassle Digital Sales Prospecting System That Works! Hate cold calling? Stop doing it! Build a supercharged, highly automated digital sales prospecting system that attracts more qualified leads, shortens sales cycles, and increases conversion rates—painlessly! In The Invisible...
by Luciano Giol
Language: English
Release Date: April 22, 2016
Language: English
Release Date: April 22, 2016
The purpose of this Ebook is twofold: to present the modern way of sales and marketing by illustrating changes in behavior and practices; and to define the global sales leader, a profile for success in today's business world.
The author is an Italian entrepreneur who built up a successful industrial...
by Robbie Kellman Baxter
Language: English
Release Date: March 20, 2015
Language: English
Release Date: March 20, 2015
The "membership" business models of Netflix, Weight Watchers, and other industry giants revealed—and how you can use them to lead your company to the top of the food chain
For decades, consumers and businesses have joined clubs, bought products and accessed services using a subscription...
Handbook of Research on Consumerism in Business and Marketing
Concepts and Practices
Language: English
Release Date: March 31, 2014
The modern era of business has prompted an increased focus on the consumer and the responsibility of corporations to consider their ethical and social obligations to their customers. The rise of the consumerist movement has encouraged further research and development on the topic of consumerism, enabling...
Practical Influence
10 Positive Principles to help you increase your influence and build better relationships
Language: English
Release Date: June 26, 2017
Think about the influence you have today. You significantly influence your spouse and your children. You influence your co-workers, peers, subordinates, and your boss. You can even influence others you meet for the very first time. Is it a good idea to make sure you are a good influence in all these...
by Zoe Fraade-Blanar, Aaron M. Glazer
Language: English
Release Date: March 21, 2017
Language: English
Release Date: March 21, 2017
An in-depth look at the influence of fans—society’s alpha consumers—on our lives and culture.
As fandom sheds its longtime stigmas of geekiness and hysteria, fans are demanding more from the celebrities and brands they love. Digital tools have given organizations—from traditional businesses...
by John McKee
Language: English
Release Date: July 22, 2016
Language: English
Release Date: July 22, 2016
"John McKee gets it. A masterful story, part life and part career.” - Kevin Harrington, Shark from ABC’s "Shark Tank"“A fascinating, lesson-filled read for any success-bound business person.” - Steve Grant, Director of Dale Carnegie Training of Central Illinois"John's new book is an interesting...
Disruptive Marketing
What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal
Language: English
Release Date: August 9, 2016
With 75 percent of screen time being spent on connected devices, digital strategies have moved front and center of most marketing plans. But what if that’s not enough? How often does consumer engagement actually go further than the “like” button? With the average American receiving close to...
Cultural Chemistry
Simple Strategies for Bridging Cultural Gaps
Language: English
Release Date: July 19, 2016
Are you fascinated but frustrated by cultural differences? Have you stood on the edge of cultural gaps and wondered how on earth to bridge them? Don’t worry, you are not alone. Working across cultures can be very challenging, both professionally and personally, but these cultural gaps can be bridged....
ProActive Selling
Control the Process--Win the Sale
Language: English
Release Date: July 18, 2012
True sales pros know they must tailor their methods to the buyer if they want to make their numbers every year. Featuring dozens of enlightening examples ProActive Selling gives readers the tools to adapt their approach with the buyers in mind and maintain control at every stage of the sale. Author...
Internal Marketing
Your Company's Next Stage of Growth
Language: English
Release Date: October 12, 2012
First published in 1996. Routledge is an imprint of Taylor & Francis, an informa company.
by Calvin L. Chou, Laura Cooley
Language: English
Release Date: October 6, 2017
Language: English
Release Date: October 6, 2017
A proven prescription for effective communication that will empower health professionals to deliver the highest quality care―from the Academy of Communication in Healthcare
Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the...