Alan Fairweather: 1 book
How to Manage Difficult People
Proven Strategies for Dealing with Challenging Behaviour at Work
Language: English
Release Date: July 1, 2011
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:
- Defuse and deal with difficult customers, both on the phone and face to face;
- Manage problems with colleagues...
