How to Manage Difficult People

Proven Strategies for Dealing with Challenging Behaviour at Work

Business & Finance, Human Resources & Personnel Management
Cover of the book How to Manage Difficult People by Alan Fairweather, Little, Brown Book Group
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Author: Alan Fairweather ISBN: 9781848034389
Publisher: Little, Brown Book Group Publication: July 1, 2011
Imprint: How To Books Language: English
Author: Alan Fairweather
ISBN: 9781848034389
Publisher: Little, Brown Book Group
Publication: July 1, 2011
Imprint: How To Books
Language: English

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:

- Defuse and deal with difficult customers, both on the phone and face to face;
- Manage problems with colleagues in the workplace, including a manipulative boss;
- Handle difficult day-to-day interactions with any people we come into contact anywhere;
- Identify and manage behaviours which can turn a person into a `problem?;Improve necessary listening and communication skills;
- Increase self confidence and develop rapport building skills.

This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you?ll make your life a whole lot easier.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:

- Defuse and deal with difficult customers, both on the phone and face to face;
- Manage problems with colleagues in the workplace, including a manipulative boss;
- Handle difficult day-to-day interactions with any people we come into contact anywhere;
- Identify and manage behaviours which can turn a person into a `problem?;Improve necessary listening and communication skills;
- Increase self confidence and develop rapport building skills.

This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you?ll make your life a whole lot easier.

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