Ernest Brewster: 3 books
IT Service Management
Support for your ITSM Foundation exam
Language: English
Release Date: April 8, 2016
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective,...
Business Relationship Manager
Careers in IT service management
Language: English
Release Date: July 7, 2014
Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a...
by Ernest Brewster Jr.
Language: English
Release Date: May 9, 2017
Language: English
Release Date: May 9, 2017
The book inspired me to write about the culture of my beliefs as I studied people what they makes them move, jump, play and have their being and this inspired me to write about the nature of people.