IT Service Management

Support for your ITSM Foundation exam

Business & Finance, Industries & Professions, Information Management, Nonfiction, Computers, Operating Systems, General Computing
Cover of the book IT Service Management by John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths, BCS Learning & Development Limited
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Author: John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths ISBN: 9781780173207
Publisher: BCS Learning & Development Limited Publication: April 8, 2016
Imprint: BCS, The Chartered Institute for IT Language: English
Author: John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths
ISBN: 9781780173207
Publisher: BCS Learning & Development Limited
Publication: April 8, 2016
Imprint: BCS, The Chartered Institute for IT
Language: English

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with real-life examples. With this book you'll quickly gain understanding of the basic principles, terminology and benefits of service management.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with real-life examples. With this book you'll quickly gain understanding of the basic principles, terminology and benefits of service management.

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