John Sansbury: 2 books
IT Service Management
Support for your ITSM Foundation exam
Language: English
Release Date: April 8, 2016
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective,...
Service Level Manager
Careers in IT service management
Language: English
Release Date: August 4, 2017
Provides practical guidance on how to be successful in this high-profile and complex role
Gives an in-depth introduction to skills and competencies requiredÂ
Essential reading for anyone wanting to advance their IT career
Part of a series on roles in IT