Crisis Management in the Age of Social Media
by
Mr. Venke Sharma, Mr. Hushidar Kharas
Language: English
Release Date: June 27, 2017
Whether or not your brand is on social media, your consumers are. They are continuously sharing their good and bad experiences about your brand. Most brands are not prepared to deal with negative feedback which, if ignored, can spiral into a crisis. This book seeks to aid brand and business owners...