Amacom: 564 books

Gain control of tough conflict situations and transform them into a productive force in your organization. How to Manage Conflict in the Organization, Second Edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. You´ll discover how to...

Here’s a step-by-step process to recruit, empower and lead teams. How to Build High-Performance Teams focuses on the how-to keys of team-building—from recruiting the right team members to truly empowering them with authority and responsibility for their decisions and performance. You’ll understand...

The knowledge, skills and guidance managers need to become true learning leaders. Now more than ever, a versatile, well-trained workforce is critical to an organization’s success. Written for managers from a wide range of functional areas, this book gives any manager responsible for training the tools...

Assess, design, deliver, and evaluate training that is right for every employee. As the global marketplace expands, the need for a flexible, well-trained workforce grows with it. Training employees to master business-critical skills has become a baseline requirement for managerial success. This book...

Key tools for developing a human resources plan based on organizational needs. Fundamentals of Human Resources Management, Fourth Edition is a comprehensive and up-to-date guide to virtually every aspect of human resources management from understanding the basic HR functions to using the Web for recruiting...

Join the thousands of supervisors who have stepped up to their new roles with this self-study classic. Join the thousands of supervisors who have learned the ropes with this classic book on mastering supervisory skills. Completely revised and updated, First-Line Supervision, Fifth Edition gives you all...

Organizational success depends on the continuous improvement of staff performance at al levels. People constitute the real competitive advantage in business and industries of all types. Enhancing the performance of your people and ultimately your organization depends on the continuous improvement of...

Problem-solving skills to identify and resolve work-related problems and improve job performance. With the increasing emphasis on initiative in the workplace, it‘s essential to know how to recognize, define, and analyze problems and then develop workable solutions to correct them. This book provides...

Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement...

Learn how to make the performance appraisal process deliver maximum value to the organization. Performance appraisals are a critical tool for aligning employee performance with the goals of the organization. They also provide a key point of contact between managers and their people. Yet there are few...

How to achieve positive outcomes using planning and conversational techniques. Very few of us are born negotiators. However, Successful Negotiating can teach you the art of win/win negotiation. You’ll get a firm grasp of the negotiating tricks and techniques the pros use. Learn everything from prenegotiation...

Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning...

The latest tools and techniques for accomplishing more in less time with fewer resources. In today’s competitive global environment—where people at all levels need to accomplish more, in less time, with fewer resources—the ability to manage priorities is a key element in personal and professional...

Empower staff and the organization with savvy delegation skills for 21st-century success. Delegation has always been an essential supervisory and managerial competency. In today’s lean, competitive workplace, it’s a survival skill for organizational success. This lively new look at an old skill addresses...