CMMI for Services

Guidelines for Superior Service

Business & Finance, Industries & Professions, Quality Control, Nonfiction, Computers, Programming, Software Development
Cover of the book CMMI for Services by Eileen Forrester, Brandon Buteau, Sandra Shrum, Pearson Education
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Eileen Forrester, Brandon Buteau, Sandra Shrum ISBN: 9780321685339
Publisher: Pearson Education Publication: October 30, 2009
Imprint: Addison-Wesley Professional Language: English
Author: Eileen Forrester, Brandon Buteau, Sandra Shrum
ISBN: 9780321685339
Publisher: Pearson Education
Publication: October 30, 2009
Imprint: Addison-Wesley Professional
Language: English

CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction.

 

This indispensable book comprises both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick lookup. In addition, the book’s authors have refined the model’s introductory chapters; provided marginal notes to clarify the nature of particular process areas and show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers.

 

The book is divided into three parts.

 

Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecyles in service environments; outline how to start using CMMI; explore how to achieve process improvements that last; and offer insights into the relationships among process areas.

 

Part Two describes generic goals and generic practices, then details the complete set of CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym for easy reference.

 

Part Three contains several useful resources, including CMMI—SVC-related references, acronym definitions, a glossary of terms, and an index.

 

Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction.

 

This indispensable book comprises both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick lookup. In addition, the book’s authors have refined the model’s introductory chapters; provided marginal notes to clarify the nature of particular process areas and show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers.

 

The book is divided into three parts.

 

Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecyles in service environments; outline how to start using CMMI; explore how to achieve process improvements that last; and offer insights into the relationships among process areas.

 

Part Two describes generic goals and generic practices, then details the complete set of CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym for easy reference.

 

Part Three contains several useful resources, including CMMI—SVC-related references, acronym definitions, a glossary of terms, and an index.

 

Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.

More books from Pearson Education

Cover of the book Office 2013 All-In-One Absolute Beginner's Guide by Eileen Forrester, Brandon Buteau, Sandra Shrum
Cover of the book Adobe Photoshop Elements 4.0 Classroom in a Book by Eileen Forrester, Brandon Buteau, Sandra Shrum
Cover of the book CCIE Security v3.0 Configuration Practice Labs by Eileen Forrester, Brandon Buteau, Sandra Shrum
Cover of the book Analyzing Distribution Network Options at Remingtin Medical Devices by Eileen Forrester, Brandon Buteau, Sandra Shrum
Cover of the book Windows PowerShell Step by Step by Eileen Forrester, Brandon Buteau, Sandra Shrum
Cover of the book The Python Standard Library by Example by Eileen Forrester, Brandon Buteau, Sandra Shrum
Cover of the book Getting Started with Macaw by Eileen Forrester, Brandon Buteau, Sandra Shrum
Cover of the book Cheerlead for Employee Enthusiasm by Eileen Forrester, Brandon Buteau, Sandra Shrum
Cover of the book CCNA Routing and Switching Portable Command Guide (ICND1 100-105, ICND2 200-105, and CCNA 200-125) by Eileen Forrester, Brandon Buteau, Sandra Shrum
Cover of the book The Coaching Manual by Eileen Forrester, Brandon Buteau, Sandra Shrum
Cover of the book Absolute Beginner's Guide to WordPerfect X3 by Eileen Forrester, Brandon Buteau, Sandra Shrum
Cover of the book Introduction to Networks Companion Guide v5.1 by Eileen Forrester, Brandon Buteau, Sandra Shrum
Cover of the book Open-Source Code by Eileen Forrester, Brandon Buteau, Sandra Shrum
Cover of the book Microsoft Exchange Server 2013 Inside Out Connectivity, Clients, and UM by Eileen Forrester, Brandon Buteau, Sandra Shrum
Cover of the book Easy Computer Basics, Windows 10 Edition by Eileen Forrester, Brandon Buteau, Sandra Shrum
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy