Dealing with Difficult Customers

How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

Business & Finance, Marketing & Sales, Customer Service
Cover of the book Dealing with Difficult Customers by Noah Fleming, Shawn Veltman, Red Wheel Weiser
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Noah Fleming, Shawn Veltman ISBN: 9781632658890
Publisher: Red Wheel Weiser Publication: November 20, 2017
Imprint: Career Press Language: English
Author: Noah Fleming, Shawn Veltman
ISBN: 9781632658890
Publisher: Red Wheel Weiser
Publication: November 20, 2017
Imprint: Career Press
Language: English

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.

Dealing with Difficult Customers will show you:

  • How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
  • How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them.
  • The behaviors that turn great customers into dissatisfied critics and how to change them.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.

Dealing with Difficult Customers will show you:

More books from Red Wheel Weiser

Cover of the book The Moment by Noah Fleming, Shawn Veltman
Cover of the book Intuitive Living: A Sacred Path by Noah Fleming, Shawn Veltman
Cover of the book The Debt Escape Plan by Noah Fleming, Shawn Veltman
Cover of the book Real Leaders Don’t Boss by Noah Fleming, Shawn Veltman
Cover of the book 1,001 Ways to Engage Employees by Noah Fleming, Shawn Veltman
Cover of the book Weird Ways of Witchcraft by Noah Fleming, Shawn Veltman
Cover of the book Beyond The Secret by Noah Fleming, Shawn Veltman
Cover of the book Sexual Outlaw Erotic Mystic: The Essential Ida Craddock by Noah Fleming, Shawn Veltman
Cover of the book The Spiritual Chicks Question Everything: Learn to Risk, Release, and Soar by Noah Fleming, Shawn Veltman
Cover of the book Zoence -- the Science of Life: Discovering the Sacred Spaces of Your Life by Noah Fleming, Shawn Veltman
Cover of the book Trust Your Gut by Noah Fleming, Shawn Veltman
Cover of the book Esoteric Orders and Their Work by Noah Fleming, Shawn Veltman
Cover of the book Your Creative Career by Noah Fleming, Shawn Veltman
Cover of the book The Manager's Answer Book by Noah Fleming, Shawn Veltman
Cover of the book The Mermaid of Druid Lake by Noah Fleming, Shawn Veltman
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy