Good Service is Good Business-7 Simple Strategies for Success

Business & Finance, Marketing & Sales, Customer Service
Cover of the book Good Service is Good Business-7 Simple Strategies for Success by Catherine DeVrye, Everest Press
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Catherine DeVrye ISBN: 9781497729773
Publisher: Everest Press Publication: February 21, 2014
Imprint: Language: English
Author: Catherine DeVrye
ISBN: 9781497729773
Publisher: Everest Press
Publication: February 21, 2014
Imprint:
Language: English

NEW 4th EDITION!

Boost your bottom line and staff morale with these practical and simple to implement ideas.

After the initial success of the #1 best-seller in Australia and Taiwan; here’s the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson as part of the Australian Institute of Management series, Catherine DeVrye’s wisdom has stood the test of time. She has now updated and condensed sometimes complicated concepts into common sense that you can easily translate into common practice.

Written by the former Australian Executive Woman of the Year, this updated version will help you achieve tangible results. Easy-to-read, with relevant facts, anecdotes and case studies, you’ll readily see the power of these seven proven S.E.R.V.I.C.E strategies for success:

S elf-esteem
E xceed expectations
R ecover
V ision
I mprove
C are
E mpowerment

It will help your organization-large or small-to become a service leader, like hundreds of DeVrye’s clients such as American Express, Mercedes Benz, 3M, Ernst & Young, Tourism Council, Westpac Bank, Education Department, who comment:

…’We had an all time record year and I am confident you contributed to this’
…’A lively jargon-free short read that will give long-term benefits’
…Sowed the seed of change…will result in a 40-50% improvement in productivity.’

‘This book by an Australian author clearly demonstrates that service excellence knows no global bounds.’ Karl Albrecht, author of Service America

Turn best practice into everyday practice to give your profits and reputation a boost!

About the author …Catherine DeVrye is a #1 best-selling author and professional speaker on five continents. She has worked in both the private and public sectors in senior roles in State government and was an executive with IBM, including an assignment in Japan where she gained a first-hand commitment to quality service. Apart from her client list that reads like a Who’s Who of the business world, DeVrye has lectured at the Melbourne Mt Eliza Business School and IMD in Switzerland. She is the author of 7 other non-fiction books. More on: www.greatmotivation.com

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

NEW 4th EDITION!

Boost your bottom line and staff morale with these practical and simple to implement ideas.

After the initial success of the #1 best-seller in Australia and Taiwan; here’s the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson as part of the Australian Institute of Management series, Catherine DeVrye’s wisdom has stood the test of time. She has now updated and condensed sometimes complicated concepts into common sense that you can easily translate into common practice.

Written by the former Australian Executive Woman of the Year, this updated version will help you achieve tangible results. Easy-to-read, with relevant facts, anecdotes and case studies, you’ll readily see the power of these seven proven S.E.R.V.I.C.E strategies for success:

S elf-esteem
E xceed expectations
R ecover
V ision
I mprove
C are
E mpowerment

It will help your organization-large or small-to become a service leader, like hundreds of DeVrye’s clients such as American Express, Mercedes Benz, 3M, Ernst & Young, Tourism Council, Westpac Bank, Education Department, who comment:

…’We had an all time record year and I am confident you contributed to this’
…’A lively jargon-free short read that will give long-term benefits’
…Sowed the seed of change…will result in a 40-50% improvement in productivity.’

‘This book by an Australian author clearly demonstrates that service excellence knows no global bounds.’ Karl Albrecht, author of Service America

Turn best practice into everyday practice to give your profits and reputation a boost!

About the author …Catherine DeVrye is a #1 best-selling author and professional speaker on five continents. She has worked in both the private and public sectors in senior roles in State government and was an executive with IBM, including an assignment in Japan where she gained a first-hand commitment to quality service. Apart from her client list that reads like a Who’s Who of the business world, DeVrye has lectured at the Melbourne Mt Eliza Business School and IMD in Switzerland. She is the author of 7 other non-fiction books. More on: www.greatmotivation.com

More books from Customer Service

Cover of the book 99 Ways To Better Customer Service: How To Offer Great Customer Service And Deal With Difficult Customers by Catherine DeVrye
Cover of the book So, What's the Bottom Line? by Catherine DeVrye
Cover of the book Información y atención al consumidor by Catherine DeVrye
Cover of the book Easy Guide to: Customer Service by Catherine DeVrye
Cover of the book How to sell with NLP by Catherine DeVrye
Cover of the book Customer Relationship Management Strategies in the Digital Era by Catherine DeVrye
Cover of the book Exceptional Service, Exceptional Profit by Catherine DeVrye
Cover of the book Leading the Learning Revolution by Catherine DeVrye
Cover of the book Crystal Clear Communication by Catherine DeVrye
Cover of the book Customer-Centric Marketing Strategies by Catherine DeVrye
Cover of the book The Lean Clinic by Catherine DeVrye
Cover of the book 穿越败局:广告与公关篇 by Catherine DeVrye
Cover of the book How To Be a Great Call Center Representative: EBook Edition by Catherine DeVrye
Cover of the book You Can't Google It! by Catherine DeVrye
Cover of the book The Cornell School of Hotel Administration on Hospitality by Catherine DeVrye
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy