Implementing Service Quality based on ISO/IEC 20000

A Management Guide

Nonfiction, Computers, General Computing
Cover of the book Implementing Service Quality based on ISO/IEC 20000 by Michael Kunas, IT Governance Ltd
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Author: Michael Kunas ISBN: 9781849284448
Publisher: IT Governance Ltd Publication: October 25, 2012
Imprint: IT Governance Publishing Language: English
Author: Michael Kunas
ISBN: 9781849284448
Publisher: IT Governance Ltd
Publication: October 25, 2012
Imprint: IT Governance Publishing
Language: English
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.

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