Ten Steps to ITSM Success

A Practitioner’s Guide to Enterprise IT Transformation

Nonfiction, Computers, General Computing
Cover of the book Ten Steps to ITSM Success by Angelo Esposito, Timothy Rogers, IT Governance Ltd
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Author: Angelo Esposito, Timothy Rogers ISBN: 9781849284585
Publisher: IT Governance Ltd Publication: February 7, 2013
Imprint: IT Governance Publishing Language: English
Author: Angelo Esposito, Timothy Rogers
ISBN: 9781849284585
Publisher: IT Governance Ltd
Publication: February 7, 2013
Imprint: IT Governance Publishing
Language: English

As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. This book is a co-publication with itSMF USA and is the second book in the Thought Leadership Series

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As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. This book is a co-publication with itSMF USA and is the second book in the Thought Leadership Series

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