Ten Steps to ITSM Success
A Practitioner’s Guide to Enterprise IT Transformation
Nonfiction, Computers, General Computing
| Author: | Angelo Esposito, Timothy Rogers | ISBN: | 9781849284585 |
| Publisher: | IT Governance Ltd | Publication: | February 7, 2013 |
| Imprint: | IT Governance Publishing | Language: | English |
| Author: | Angelo Esposito, Timothy Rogers |
| ISBN: | 9781849284585 |
| Publisher: | IT Governance Ltd |
| Publication: | February 7, 2013 |
| Imprint: | IT Governance Publishing |
| Language: | English |
As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. This book is a co-publication with itSMF USA and is the second book in the Thought Leadership Series
As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. This book is a co-publication with itSMF USA and is the second book in the Thought Leadership Series
