It's All About Relationships

What ITIL doesn't tell you

Nonfiction, Computers, General Computing
Cover of the book It's All About Relationships by Suzanne Van Hove, Kathy Mills, IT Governance Ltd
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Author: Suzanne Van Hove, Kathy Mills ISBN: 9781849284998
Publisher: IT Governance Ltd Publication: July 2, 2013
Imprint: IT Governance Publishing Language: English
Author: Suzanne Van Hove, Kathy Mills
ISBN: 9781849284998
Publisher: IT Governance Ltd
Publication: July 2, 2013
Imprint: IT Governance Publishing
Language: English

A unique holistic approach to ITIL in the real world
As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impacts.

However, advice on using this approach has not been readily available … until now.

Manage ITIL like never before

Practical, sensible and sound advice from industry experts
The authors bring together their extensive practical experience to provide a guide written for IT professionals, ITSM practitioners, Service Owners and Process Owners, university students, and in fact anyone working to adopt the ITIL framework or needing a deeper understanding of its interfaces.

This book has completed the accreditation process with APMG– licensees of ITIL® products, and is an Official ITIL Product

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

A unique holistic approach to ITIL in the real world
As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impacts.

However, advice on using this approach has not been readily available … until now.

Manage ITIL like never before

Practical, sensible and sound advice from industry experts
The authors bring together their extensive practical experience to provide a guide written for IT professionals, ITSM practitioners, Service Owners and Process Owners, university students, and in fact anyone working to adopt the ITIL framework or needing a deeper understanding of its interfaces.

This book has completed the accreditation process with APMG– licensees of ITIL® products, and is an Official ITIL Product

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