Introduction to Patient Experience

Business & Finance, Management & Leadership, Planning & Forecasting
Cover of the book Introduction to Patient Experience by Agata Piekut, Agata Piekut
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Author: Agata Piekut ISBN: 9781370205837
Publisher: Agata Piekut Publication: March 7, 2017
Imprint: Smashwords Edition Language: English
Author: Agata Piekut
ISBN: 9781370205837
Publisher: Agata Piekut
Publication: March 7, 2017
Imprint: Smashwords Edition
Language: English

Digital transformation in healthcare is going mainstream, promising higher quality of care at a lower cost for all. And right on time, as only two years ago World Health Organization calculated the cost of not taking action to address the spread of noncommunicable diseases - 7 trillion dollars in 20 years.
Telemedicine allows for a cheaper infrastructure of medical consultations, connected hardware means remote monitoring 24/7 and big data helps researchers find patterns in the spread of diseases and better target preventive activities.

But the biggest change happened in relation to the model of patient relations. The biggest transformation in medicine since Stone Age is happening right now. The model of patient relations has changed irreversibly as the digital transformation of healthcare turned patients from passive beneficiaries into active decision makers. Internet brought with it the emancipation of patients who gained a much wider access to information, which led to the raise in decisiveness. Companies in healthcare are no longer primarily in B2B communication with other medical entities and public administration, but in B2C for the first time having to work this hard to gain their trust.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Digital transformation in healthcare is going mainstream, promising higher quality of care at a lower cost for all. And right on time, as only two years ago World Health Organization calculated the cost of not taking action to address the spread of noncommunicable diseases - 7 trillion dollars in 20 years.
Telemedicine allows for a cheaper infrastructure of medical consultations, connected hardware means remote monitoring 24/7 and big data helps researchers find patterns in the spread of diseases and better target preventive activities.

But the biggest change happened in relation to the model of patient relations. The biggest transformation in medicine since Stone Age is happening right now. The model of patient relations has changed irreversibly as the digital transformation of healthcare turned patients from passive beneficiaries into active decision makers. Internet brought with it the emancipation of patients who gained a much wider access to information, which led to the raise in decisiveness. Companies in healthcare are no longer primarily in B2B communication with other medical entities and public administration, but in B2C for the first time having to work this hard to gain their trust.

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