Knowledge Management

Essay from the year 2005 in the subject Business economics - Business Management, Corporate Governance, grade: 70, University of Glamorgan, course: MSC Management Studium, 29 entries in the bibliography, language: English, abstract: The following report analyses knowledge management (KM) issues in a special organisation which has been anonymized for this assignment as 'CBS'. The topics concerning the KM issue are outlined and criticised. Furthermore the positive and negative aspects lead to points of improvement. Not all issues concerning knowledge management are outlined, only the concerns of major interest and importance. The treated company is located in the engineering sector of the wood working industry. The produced and developed goods are wood band saws with peripheral equipment which are sold to the primary wood processing industry e.g. wood dealer and furniture producer. This family owned and global operating middle class organisation has about 400 employees with over 40 agencies all over the world. In the creative head of the company, the research and development department (R&D) are about 30 employees in engineering and electronic tasks employed. In the after sales department are nearly 15 people who care about the customers. In the following report the author tries to outline several problems concerning knowledge management in the R&D department, after sales department and in the holistic situation of the organisational behaviour and environment. In the authors opinion the further mentioned areas have the most potential of improvement. To get a little more insight the actual situation in the company is outlined