Managing in a Service-Focused World

I, team, stewards and marketplace

Nonfiction, Computers, General Computing
Cover of the book Managing in a Service-Focused World by Roger Williams, IT Governance Ltd
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Author: Roger Williams ISBN: 9781849286862
Publisher: IT Governance Ltd Publication: August 21, 2014
Imprint: IT Governance Publishing Language: English
Author: Roger Williams
ISBN: 9781849286862
Publisher: IT Governance Ltd
Publication: August 21, 2014
Imprint: IT Governance Publishing
Language: English

The transition from individual contributor to manager is arguably the hardest career change to make. It can be overwhelming, and there is plenty of bad advice around that will only make things worse.  The process is often unpredictable, chaotic and unstructured. But what if new managers had a framework to plan their personal and professional progress?  Thanks to the innovative approach in this book, they now do.

In Managing in a Service-focused World, Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and professional development. He treats management as a service, presenting the idea that the effectiveness of a manager is best judged by the views of the key stakeholders: the manager themselves, their team, their leaders and their customers.

The book lets you quickly appreciate and apply the ideas in a way that engages staff at all levels and gives tangible benefits to all stakeholders. The book takes its examples from IT service management, but the clear and direct style means that managers in any industry can understand and implement the ideas.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The transition from individual contributor to manager is arguably the hardest career change to make. It can be overwhelming, and there is plenty of bad advice around that will only make things worse.  The process is often unpredictable, chaotic and unstructured. But what if new managers had a framework to plan their personal and professional progress?  Thanks to the innovative approach in this book, they now do.

In Managing in a Service-focused World, Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and professional development. He treats management as a service, presenting the idea that the effectiveness of a manager is best judged by the views of the key stakeholders: the manager themselves, their team, their leaders and their customers.

The book lets you quickly appreciate and apply the ideas in a way that engages staff at all levels and gives tangible benefits to all stakeholders. The book takes its examples from IT service management, but the clear and direct style means that managers in any industry can understand and implement the ideas.

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