Managing Service Productivity

Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

Business & Finance, Management & Leadership, Operations Research, Production & Operations Management
Cover of the book Managing Service Productivity by , Springer Berlin Heidelberg
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9783662434376
Publisher: Springer Berlin Heidelberg Publication: July 31, 2014
Imprint: Springer Language: English
Author:
ISBN: 9783662434376
Publisher: Springer Berlin Heidelberg
Publication: July 31, 2014
Imprint: Springer
Language: English

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.

More books from Springer Berlin Heidelberg

Cover of the book Completing Transition: The Main Challenges by
Cover of the book Mediation by
Cover of the book Hernias and Surgery of the abdominal wall by
Cover of the book X-ray and Neutron Techniques for Nanomaterials Characterization by
Cover of the book Lebensmittelanalytik by
Cover of the book Coping with Climate Change by
Cover of the book Structure and Reactivity of Coal by
Cover of the book Sustainable Development for Central and Eastern Europe by
Cover of the book Advanced In-Flight Measurement Techniques by
Cover of the book Lymphoid Neoplasias II by
Cover of the book Begleitung von Flüchtlingen mit traumatischen Erfahrungen by
Cover of the book Evidenzbasiertes Arbeiten in der Physio- und Ergotherapie by
Cover of the book Methanol: The Basic Chemical and Energy Feedstock of the Future by
Cover of the book Behavioral Operations in Planning and Scheduling by
Cover of the book Endoscopy by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy