Organizational Assessment and Improvement in the Public Sector

Nonfiction, Social & Cultural Studies, Political Science
Cover of the book Organizational Assessment and Improvement in the Public Sector by Kathleen M. Immordino, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Kathleen M. Immordino ISBN: 9781351555609
Publisher: Taylor and Francis Publication: September 25, 2017
Imprint: Routledge Language: English
Author: Kathleen M. Immordino
ISBN: 9781351555609
Publisher: Taylor and Francis
Publication: September 25, 2017
Imprint: Routledge
Language: English

Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector.

The book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, the author focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices.

Facing decreasing budgets and an increasing demand for services, government agencies must increase their capabilities, maximize their available fiscal and human resources, and increase their effectiveness and efficiency. They often operate in an atmosphere that prizes effectiveness but measures it in silos assigned to individual programs and a structure that encourages people to do more with less while systematically discouraging efficiency. Stressing the significant and important differences between a business and a government, this book supplies the knowledge and tools necessary to create a culture of assessment in government organizations at all levels.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector.

The book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, the author focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices.

Facing decreasing budgets and an increasing demand for services, government agencies must increase their capabilities, maximize their available fiscal and human resources, and increase their effectiveness and efficiency. They often operate in an atmosphere that prizes effectiveness but measures it in silos assigned to individual programs and a structure that encourages people to do more with less while systematically discouraging efficiency. Stressing the significant and important differences between a business and a government, this book supplies the knowledge and tools necessary to create a culture of assessment in government organizations at all levels.

More books from Taylor and Francis

Cover of the book Cognitive Therapy by Kathleen M. Immordino
Cover of the book Music and the Middle Class by Kathleen M. Immordino
Cover of the book African American Economic Development and Small Business Ownership by Kathleen M. Immordino
Cover of the book The Environment in American History by Kathleen M. Immordino
Cover of the book Mental Health in the Service of the Community by Kathleen M. Immordino
Cover of the book The Development of Saudi-Iranian Relations since the 1990s by Kathleen M. Immordino
Cover of the book Ukrainian Erotomaniac Fictions: First Postindependence Wave by Kathleen M. Immordino
Cover of the book Recovering Resources - Recycling Citizenship by Kathleen M. Immordino
Cover of the book A Wibble Called Bipley by Kathleen M. Immordino
Cover of the book A Reflexive Reading of Urban Space by Kathleen M. Immordino
Cover of the book History of Philosophy by Kathleen M. Immordino
Cover of the book The Cultural Politics of Lifestyle Sports by Kathleen M. Immordino
Cover of the book Revival: Suttee (1928) by Kathleen M. Immordino
Cover of the book Parliaments and Citizens by Kathleen M. Immordino
Cover of the book Relationship Therapy with Same-Sex Couples by Kathleen M. Immordino
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy