Resolving Conflict: Ten Steps for Turning Negatives into Positives

Business & Finance, Business Reference, Education, Management & Leadership, Leadership, Management
Cover of the book Resolving Conflict: Ten Steps for Turning Negatives into Positives by Scharlatt, Center for Creative Leadership
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Author: Scharlatt ISBN: 9781604917314
Publisher: Center for Creative Leadership Publication: May 19, 2016
Imprint: Center for Creative Leadership Language: English
Author: Scharlatt
ISBN: 9781604917314
Publisher: Center for Creative Leadership
Publication: May 19, 2016
Imprint: Center for Creative Leadership
Language: English

Conflict is inevitable, in everyday life and especially in today's increasingly nonhierarchical organizations-in the workplace. So what has always been a key leadership skill, conflict resolution, has become even more critical. But too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts. By using the lessons of this book, readers will be able to apply a thorough, proven method-summarized in ten steps-for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved.

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Conflict is inevitable, in everyday life and especially in today's increasingly nonhierarchical organizations-in the workplace. So what has always been a key leadership skill, conflict resolution, has become even more critical. But too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts. By using the lessons of this book, readers will be able to apply a thorough, proven method-summarized in ten steps-for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved.

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