Sorting Letters, Sorting Lives

Delivering Diversity in the United States Postal Service

Nonfiction, Social & Cultural Studies, Social Science, Discrimination & Race Relations, Cultural Studies, African-American Studies, Anthropology
Cover of the book Sorting Letters, Sorting Lives by Linda B. Benbow, Lexington Books
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Author: Linda B. Benbow ISBN: 9780739134764
Publisher: Lexington Books Publication: December 29, 2010
Imprint: Lexington Books Language: English
Author: Linda B. Benbow
ISBN: 9780739134764
Publisher: Lexington Books
Publication: December 29, 2010
Imprint: Lexington Books
Language: English

Linda Benbow examines the organizational culture and various levels of diversity found in an urban United States Postal Service mail processing facility. She shows how employee perceptions of social differences and their interactions with coworkers contributes to their identity and work life within the organization. Painting detailed portraits of race, social class, and gender in a mail processing facility, Benbow looks at ways employees from different backgrounds relate to one another, identifying the issues and occasions that provoke conflict, the ways that participants view one another, and the forces and strategies that mitigate and conciliate conflicts.

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Linda Benbow examines the organizational culture and various levels of diversity found in an urban United States Postal Service mail processing facility. She shows how employee perceptions of social differences and their interactions with coworkers contributes to their identity and work life within the organization. Painting detailed portraits of race, social class, and gender in a mail processing facility, Benbow looks at ways employees from different backgrounds relate to one another, identifying the issues and occasions that provoke conflict, the ways that participants view one another, and the forces and strategies that mitigate and conciliate conflicts.

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