The Human Touch

Personal skills for professional success

Business & Finance, Business Reference, Business Communication, Career Planning & Job Hunting, Careers
Cover of the book The Human Touch by Philippa Thomas, Debra Paul, James Cadle, BCS Learning & Development Limited
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Author: Philippa Thomas, Debra Paul, James Cadle ISBN: 9781780171388
Publisher: BCS Learning & Development Limited Publication: December 15, 2012
Imprint: BCS, The Chartered Institute for IT Language: English
Author: Philippa Thomas, Debra Paul, James Cadle
ISBN: 9781780171388
Publisher: BCS Learning & Development Limited
Publication: December 15, 2012
Imprint: BCS, The Chartered Institute for IT
Language: English

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. The importance of these skills cannot be overstated in today’s business world particularly in the light of current economic conditions. Numerous books cover interpersonal skills, but none specifically address their application within professional job roles, in particular those within the IT industry. This book fills that gap, providing guidance on all of the key skills and forming a comprehensive reference manual that will be relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.

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All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. The importance of these skills cannot be overstated in today’s business world particularly in the light of current economic conditions. Numerous books cover interpersonal skills, but none specifically address their application within professional job roles, in particular those within the IT industry. This book fills that gap, providing guidance on all of the key skills and forming a comprehensive reference manual that will be relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.

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