Customer Service category: 721 books
Client Centricity
Relationship Management in Banking
Language: English
Release Date: June 11, 2015
The financial market crisis has brought the very business models of many banks into question. What lessons should banks take from these events? What consequences will the industry have to face when dealing with clients? These questions are at the center of this book, with contributions from renowned...
Create the Perfect Business Card
The Marketing Tool working for you, when you are not in the room
Language: English
Release Date: May 15, 2018
A Business Card is an essential piece of Marketing and often gets overlooked when creating a business or trying to get your word out to your potential customers. However, a Business Card is the first piece of Marketing Material a possible new customer may be introduced to. It is also the piece of...
by Debra Ruh
Language: English
Release Date: May 2, 2018
Language: English
Release Date: May 2, 2018
Revealing step-by-step, chapter-by-chapter strategies brands can implement to effectively include Persons with Disabilities (PWD) into their customer and employee base, tapping into the trillions available through PWD market, Debra Ruh delivers insights and methodologies used in her 30+ years advising...
by
Language: English
Release Date: June 29, 2018
Language: English
Release Date: June 29, 2018
Innovation is the process of value creation through use of relevant knowledge, capabilities and resources for conversion of ideas into new products, processes and practices, and improvements in existing products, processes and practices. Innovations of various types and forms are crucial to achieving...
Satellite Marketing
Using Social Media to Create Engagement
Language: English
Release Date: December 19, 2017
Satellite marketing uses multiple social media sites as a series of marketing sub-stations or "satellites." Each satellite is a stand-alone marketing effort, which means that if and when your prospects are engaged, they are being introduced to your brand, your product and services, and your...
Make Your Own Waves
The Surfer's Rules for Innovators and Entrepreneurs
Language: English
Release Date: July 1, 2016
The metaphors have always been there: Ebbs and flows. Riding high. The reward of the ocean crest. The risk of the eventual crash. Like the ocean, the marketplace is constantly changing, causing the buttoned-up businessperson to oftentimes feel like a sun-burned, sand-encrusted surfer trying desperately...
CRM in der Public Cloud
Praxisorientierte Grundlagen und Entscheidungsunterstützung
Language: German
Release Date: September 19, 2017
Dieses essential stellt fundiert und praxisorientiert die Grundlagen von CRM in der Public Cloud dar. Das Autoren-Team gibt einen grundlegenden Einblick in das Cloud-Computing basierte Customer Relation Management und zeigt auf, welche Faktoren die Kombination der beiden beeinflussen. Sie erfahren,...
((RING)) ((RING)) The Whistle is BLOWING!
WorldCom Again?
Language: English
Release Date: November 9, 2012
(Net Neutrality Update) An industry insider "spills the beans" in this personal discourse about being employed by a leading DSL Internet service provider. What would YOU know if you worked for this company? Would you dare tell what you know?
Are customers getting what they agreed...
The Concierge Manual
The Ultimate Resource for Building Your Concierge and/or Lifestyle Management Company
Language: English
Release Date: September 3, 2012
In this definitive and popular guide, now in its fourth edition, industry expert Katharine Giovanni covers the basics of starting a new concierge, lifestyle management, errand service, or personal assistant company, from creating a business plan to handling the day-to-day logistics. This valuable...
by Brian Burns, Tom Snyder
Language: English
Release Date: November 18, 2009
Language: English
Release Date: November 18, 2009
Your new product has changed the rules of the market. Now, you have to change the rules for selling it . . .
Providing a truly innovative product or service is the difference between life and death for companies today. But once you’ve produced it, you have to answer the next big question:...
Creating Competitive Advantage
Give Customers a Reason to Choose You Over Your Competitors
Language: English
Release Date: April 25, 2006
Why should I do business with you… and not your competitor?
Whether you are a retailer, manufacturer, distributor, or service provider – if you cannot answer this question, you are surely losing customers, clients and market share. This eye-opening book reveals how identifying your competitive...
by Doug Sandler
Language: English
Release Date: March 15, 2015
Language: English
Release Date: March 15, 2015
The companies that win today understand the importance of having systems in place to provide exemplary service, making people a priority over products, putting the client experience at the top of the list and valuing relationships over technology. Successful businesses approach the future with an...
The Million-Dollar Financial Services Practice
A Proven System for Becoming a Top Producer
Language: English
Release Date: February 13, 2013
Using the proven method author David J. Mullen Jr. has taught at Merrill Lynch and is famous for in the industry, The Million-Dollar Financial Services Practice guides aspiring brokers on their journey toward building a lucrative financial services practice. Templates, scripts, letters, and tried-and-true...
Do It! Marketing
77 Instant-Action Ideas to Boost Sales, Maximize Profits, and Crush Your Competition
Language: English
Release Date: June 17, 2013
As a business owner, everything you’ve worked so hard to achieve thus far depends on getting the word out to the right people. Marketing your product or service is detrimental to your survival! With that said, it is not an exaggeration to say that the most important hat a business owner wears is...