Customer Service category: 721 books
by Bob Burg, John David Mann
Language: English
Release Date: February 18, 2010
Language: English
Release Date: February 18, 2010
With their national bestseller The Go-Giver, Bob Burg and John David Mann took the business world by storm, showing that giving is the most fulfilling and effective path to success. That simple, profound story has inspired hundreds of thousands of readers around the world-but some have wondered how...
Detalles que enamoran
Cómo derretir a los clientes para que no quieran comprarle a nadie más
Language: Spanish
Release Date: April 15, 2017
Un servicio memorable transforma la indiferencia en preferencia. La experiencia del cliente es la próxima arena competitiva. Por encima del producto y el precio, es el cuidado y la forma como se sienten tratados lo que hace la diferencia. Los clientes no se van, son las compañías las que los dejan...
Trading Up
Why Consumers Want New Luxury Goods--and How Companies Create Them
Language: English
Release Date: April 29, 2008
Trading up isn't just for the wealthy anymore. These days no one is shocked when an administrative assistant buys silk pajamas at Victoria's Secret. Or a young professional buys only Kendall-Jackson premium wines. Or a construction worker splurges on a $3,000 set of Callaway golf clubs.
In...
by Albert Solana, Genís Roca
Language: Spanish
Release Date: March 23, 2015
Language: Spanish
Release Date: March 23, 2015
Dos autores de gran prestigio dentro de su sector • Uno de los temas que están dando mucho que hablar y sobre lo que hay poco escrito El Big Data, el nuevo vocablo de moda y el término que aparece en todas las quinielas referidas a las últimas tendencias tecnológicas, se basa, en realidad, en...
by Ken Blanchard
Language: Spanish
Release Date: April 13, 2015
Language: Spanish
Release Date: April 13, 2015
• Una nueva historia de Ken Blanchard, coautor de El ejecutivo al minuto• Imprescindible para crear una cultura organizacional de atención al cliente
A cualquier empresa le gustaría ser reconocida por su excelente calidad de servicio de atención al cliente, sin embargo la mayoría de los clientes...
by Victor Verdugo
Language: Spanish
Release Date: August 16, 2012
Language: Spanish
Release Date: August 16, 2012
A diferencia de otros temas, dominar el arte de la atención y del servicio al cliente no da por sí solo después de leer un libro o al asistir a un curso de capacitación.
Es algo que ocurre entre personas, por lo tanto involucra emociones y sentimientos. De nada sirven técnicas y estrategias...
El cliente pone las reglas
Las 39 normas esenciales para brindar un servicio excepcional
Language: Spanish
Release Date: June 17, 2013
Cada vez más es necesario brindar una calidad de servicio excelente si queremos que nuestra empresa o negocio siga subsistiendo, y es absolutamente imprescindible hacerlo si queremos crecer. En este nuevo libro, Lee Cockerell sintetiza en 39 breves consejos toda una trayectoria profesional de decenas...
by Rosalía Medrano Gil
Language: Spanish
Release Date: March 11, 2016
Language: Spanish
Release Date: March 11, 2016
¡¡¡CON LISTENING (AUDIOS DE COMPRENSIÓN Y EXPRESIÓN)!!!
Este Manual es el más adecuado para impartir el MF1006 "Inglés profesional para transporte y logística internacional" de los Certificados de Profesionalidad, y cumple...
Lessons From the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
Language: English
Release Date: July 18, 2012
What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn. Dennis Snow's Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains...
Looptail
How One Company Changed the World by Reinventing Business
Language: English
Release Date: September 17, 2013
Much in the same vein as DELIVERING HAPPINESS, LOOPTAIL combines both Bruce Poon Tip's extraordinary first-person account of his entrepreneurial instincts to start and develop G Adventures, a highly-successful international travel adventure company, and along the way, he reveals his unusual management...
by Jack Trout, Steve Rivkin
Language: English
Release Date: October 9, 2009
Language: English
Release Date: October 9, 2009
The book that completes Positioning . . .
Thirty years ago, Jack Trout and Al Ries published their classic bestseller, Positioning: The Battle for Your Mind—a book that revolutionized the world of marketing. But times have changed. Competition is fiercer. Consumers are savvier. Communications...
by Gabriel Vallejo Lopez, Fernando Sánchez Paredes
Language: Spanish
Release Date: June 28, 2017
Language: Spanish
Release Date: June 28, 2017
Análisis de algunos de los casos más importantes de servicio al cliente en América Latina
El servicio es fundamental para asegurar la fidelidad de los clientes. Sin embargo, este razonamiento no parece favorecer la experiencia de los usuarios, que a diario deben enfrentarse con situaciones...
Can I Have 5 Minutes of Your Time?: A No-Nonsense, Fun Approach to Sales from Xerox's Former #1 Salesperson
A No-Nonsense, Fun Approach to Sales from Xerox's Former #1 Salesperson
Language: English
Release Date: May 1, 2008
Can I Have 5 Minutes of Your Time? is one of the best selling books on sales to come along in over 20 years. The ideas and concepts inside have been used by tens of thousands of people to increase their sales performance.
Dealing with Difficult Customers
How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
Language: English
Release Date: November 20, 2017
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you...