Amacom: 564 books
by Thomas Nelson
Language: English
Release Date: September 8, 2008
Language: English
Release Date: September 8, 2008
Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding...
by Tom Sant
Language: English
Release Date: January 23, 2008
Language: English
Release Date: January 23, 2008
Language is the medium of business. To be successful, we need to communicate effectively in writing. That’s true whether we are providing instructions to our colleagues, communicating with our customers, or advising our direct reports. We must be able to deliver clear, accurate messages that inform,...
Talking to 'Crazy'
How to Deal with the Irrational and Impossible People in Your Life
Language: English
Release Date: July 10, 2018
“[Goulston’s]ideas are a bit counter-intuitive but they really do shift the dynamic and help people diffuse and disarm the irrational person leading to more positive outcomes.” -- Online MBA Because some people are beyond difficult… Let’s face it, we all know people who are irrational. No...
The Manager's Guide to HR
Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to Know
Language: English
Release Date: August 1, 2013
If managing people was tricky when the first edition of this all-encompassing guide was written, then dealing with the social-media-addicted, litigation-loving, outrageously entitled nightmares on feet of today is just downright heart-attack-inducing. It’s a good thing that management’s most trusted...
The Communication Problem Solver
Simple Tools and Techniques for Busy Managers
Language: English
Release Date: November 18, 2009
Management trainer and consultant Nannette Carroll has spent her career instilling top-flight communication skills in managers to keep their staffs productive and collaborative. In this detailed guide to workplace communication, she shares her best problem-solving techniques to resolve the people...
The Standout Business Plan
Make It Irresistible¿and Get the Funds You Need for Your Startup or Growing Business
Language: English
Release Date: May 22, 2014
At the beginning of every successful business is a well-thought-out and exceptionally prepared business plan that was written with one audience in mind--investors. But too many budding entrepreneurs have written their business’s bible with a focus on details most important to managers or employees...
High-Tech, High-Touch Customer Service
Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Language: English
Release Date: May 26, 2012
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service...
Brand Real
How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
Language: English
Release Date: March 28, 2012
Brand Real is a business strategy guide for making a brand’s promise stand up at every customer touch point. Packed with proven, repeatable management practices, the book shows how to establish a clean brand architecture while avoiding the needless complexity that has tripped up many promising companies....
by Paul Falcone
Language: English
Release Date: June 14, 2016
Language: English
Release Date: June 14, 2016
Products and services will change with demand, but one thing that will always be required for a company’s success is having the right people working hard for you. As a manager, are you cultivating this vital resource? Is there more you could be doing? In this accessible and practical playbook, HR...
by Paul Falcone, Randi Sachs
Language: English
Release Date: March 14, 2007
Language: English
Release Date: March 14, 2007
When not handled correctly, performance appraisals can turn into nerve-wracking confrontations. If employees and managers aren't on the same page about expectations and performance, the working relationship can be seriously harmed. Productive Performance Appraisals gives readers all the easy-to-use...
101 Sample Write-Ups for Documenting Employee Performance Problems
A Guide to Progressive Discipline and Termination
Language: English
Release Date: July 12, 2017
Over 100,000 copies sold! Now with 20 all-new write-ups! Managers may dread dealing with performance problems, but this sanity-saving guide by HR expert Paul Falcone is here to help. Revised to reflect the latest developments in employment law, the third edition of 101 Sample Write-Ups for Documenting...
Keeping Employees Accountable for Results
Quick Tips for Busy Managers
Language: English
Release Date: January 20, 2006
"All managers want to hold their employees accountable for results, but few know how. Moving beyond the far-from-ideal annual performance review -- which only evaluates what has already occurred, and not what the manager wants to achieve -- Keeping Employees Accountable for Resultscontains checklists,...
What Great Trainers Do
The Ultimate Guide to Delivering Engaging and Effective Learning
Language: English
Release Date: December 9, 2015
Corporate training is a challenging but incredibly rewarding job. To help others develop the skills they need to advance their careers and boost their organizations’ bottom lines is an awesome privilege to undertake. But while your clients are being sharpened into fine, efficient, successful workers...
The Giants of Sales
What Dale Carnegie, John Patterson, Elmer Wheeler, and Joe Girard Can Teach You About Real Sales Success
Language: English
Release Date: March 27, 2006
Sales theories come and sales theories go, but nothing beats learning from the original masters. The Giants of Sales introduces readers to the techniques developed by four legendary sales giants, and offers concrete examples of how they still work in the 21st century. The book reveals how:* In his...