Pearson Education Limited: 723 books
The Customer Experience Book
How to design, measure and improve customer experience in your business
Language: English
Release Date: September 15, 2016
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business.
From Customer Journey...
How to Decide
what to do when you don't know what to do
Language: English
Release Date: August 21, 2012
Save time, energy and life-sapping stress with this gloriously simple, clever and highly effective guide to painless and efficient decision making.
This light-hearted and practical guide will help you turn your indecision into positive, assertive action. Guiding you through the entire...
Managing Change Step By Step
All you need to build a plan and make it happen
Language: English
Release Date: June 21, 2007
Change Management is not a single, coherent and agreed upon approach but rather an assortment of tools, techniques, methods and simple good intentions - all of which are simply and practically broken down by this book.
The problems with change management is at all levels of management and many...
by Richard Newton
Language: English
Release Date: November 27, 2014
Language: English
Release Date: November 27, 2014
How do you make change work?
What skills and resources do you need?
From understanding and planning, to implementing and assessing the impact, this book covers all aspects of managing change using simple, practical steps and strategies, each one of which has been developed, tested and...
Brilliant Strategy for Business
How to plan, implement and evaluate strategy at any level of management
Language: English
Release Date: February 10, 2016
In Business, strategy is king. Leadership and hard work are all very well and luck is mighty useful, but it is strategy that makes or breaks a business, organisation or team. Of course, it is easier to talk a good strategic game than it is to execute one. This book will help you turn your words into effective and successful actions.
Brilliant Agile Project Management
A Practical Guide to Using Agile, Scrum and Kanban
Language: English
Release Date: January 1, 2016
What is Agile Project Management and will it bring my project in on time and budget?
If you need a solid understanding of how Agile Project Management works so your projects can fully benefit from using this innovative and powerful approach, this book is essential reading.
Brilliant...
by Simon Cooper
Language: English
Release Date: December 18, 2014
Language: English
Release Date: December 18, 2014
All the tools you need for leadership success. Learn how to find and nurture the best talent around, manage work and team synergy to achieve maximum results and, most importantly, learn how to act and communicate as a true leader.
Brilliant Project Leader
What the best project leaders know, do and say to get results, every time
Language: English
Release Date: December 6, 2011
Many people struggle to lead a project with a successful outcome and they fail to keep them to budget, deliver on time and motivate a team. This book combines practical tools, personal tips and psychological insights to that you can:
- Realistically plan not only your time and resources but...
Inspirational Manager
How to Build Relationships That Deliver Results
Language: English
Release Date: March 22, 2011
Inspirational managers earn more respect, suffer less stress and produce better results than other managers. Want to be one? This book tells you how.
Drawing on the experiences of real inspirational managers, facing real challenges and managing real people, Inspirational Manager, now in its...
Brilliant Pitch
What to know, do and say to make the perfect pitch
Language: English
Release Date: July 9, 2012
In business, there is a moment when everyone has to make a pitch; it might be your own personal OK Corral, when the consequences of failure are too painful to even contemplate, but it will always be an occasion where the outcome really matters.
Brilliant Pitch will equip people to tackle pitch...
Brilliant Persuasion
Everyday techniques to boost your powers of persuasion
Language: English
Release Date: November 28, 2016
**IT WOULD BE WONDERFUL IF YOU COULD ALWAYS ENSURE EVERYONE AGREED WITH YOUR WAY OF THINKING, WOULDN’T IT? **
** **
You’re already aware of how unlikely you are to progress at work, or “make a name for yourself” in life, if you struggle to get your ideas accepted by your prospects,...
How to Wow
68 Effortless Ways to Make Every Customer Experience Amazing
Language: English
Release Date: April 13, 2016
Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business.
Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver...
Being Agile in Business
Discover faster, smarter, leaner ways to work
Language: English
Release Date: June 18, 2015
Agile and lean aren’t just business buzzwords – they’re the fast and efficient methodologies you need to change the way you work – for good.
Work faster, think clearer and improve your agility, both professionally and personally, with a suite of powerful tools that will introduce...
The Strategy Workout
The 10 tried-and-tested steps that will build your strategic thinking skills
Language: English
Release Date: December 18, 2015
The Strategy Workout has been specially developed to be clear, simple, very easy to follow and highly effective. Our unique pre-workout test will help you identify your weak and strong points and the straightforward 10-step improvement plan will show you how you can quickly boost your skills.