Evergreen

Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving

Business & Finance, Marketing & Sales, Customer Service, Business Reference, Business Communication
Cover of the book Evergreen by Noah Fleming, Alan Weiss, AMACOM
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Author: Noah Fleming, Alan Weiss ISBN: 9780814434444
Publisher: AMACOM Publication: January 7, 2015
Imprint: AMACOM Language: English
Author: Noah Fleming, Alan Weiss
ISBN: 9780814434444
Publisher: AMACOM
Publication: January 7, 2015
Imprint: AMACOM
Language: English

Your company would not be where it’s at today without your loyal customers. And yet how much time is spent toward improving and increasing value among your steady core versus the time--and money!--spent on obtaining new leads, getting through closed doors, and eventually realizing you’ve been beating a dead horse that is not going to win any races for you? Why do so many companies take valuable time and resources away from focusing on their heartbeat and go off on mad pursuits of hypotheticals that have already proven to have a remarkably low ROI?Evergreen exposes this nonsensical chase for what it is: a brief spike in metrics and an ongoing revenue drain, as one-time customers fail to return. It then proposes that the better solution is to shift resources from attracting new customers to engaging the base--every company’s path to stable growth, season after season. The entertaining stories and action steps weaved throughout these pages reveal how anyone can: • Cultivate the 3Cs of evergreen companies: character, community, and content• Build loyalty programs that turn satisfied customers into enthusiastic advocates• Nurture profitable customers while pruning those who sap time and money• Inject authenticity into social media communications• Invert the expectations gap that can drive customers awayNo matter the business--whether it is a tech software giant or a mom-and-pop laundromat, customer retention is the key to sustaining success. Evergreen will help you turn satisfied customers into enthusiastic advocates and steady profits.

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Your company would not be where it’s at today without your loyal customers. And yet how much time is spent toward improving and increasing value among your steady core versus the time--and money!--spent on obtaining new leads, getting through closed doors, and eventually realizing you’ve been beating a dead horse that is not going to win any races for you? Why do so many companies take valuable time and resources away from focusing on their heartbeat and go off on mad pursuits of hypotheticals that have already proven to have a remarkably low ROI?Evergreen exposes this nonsensical chase for what it is: a brief spike in metrics and an ongoing revenue drain, as one-time customers fail to return. It then proposes that the better solution is to shift resources from attracting new customers to engaging the base--every company’s path to stable growth, season after season. The entertaining stories and action steps weaved throughout these pages reveal how anyone can: • Cultivate the 3Cs of evergreen companies: character, community, and content• Build loyalty programs that turn satisfied customers into enthusiastic advocates• Nurture profitable customers while pruning those who sap time and money• Inject authenticity into social media communications• Invert the expectations gap that can drive customers awayNo matter the business--whether it is a tech software giant or a mom-and-pop laundromat, customer retention is the key to sustaining success. Evergreen will help you turn satisfied customers into enthusiastic advocates and steady profits.

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