Great Customer Service on the Telephone

Business & Finance, Marketing & Sales, Customer Service, Management & Leadership, Management
Cover of the book Great Customer Service on the Telephone by Kristin Anderson, AMACOM
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Author: Kristin Anderson ISBN: 9780814415801
Publisher: AMACOM Publication: November 26, 1992
Imprint: AMACOM Language: English
Author: Kristin Anderson
ISBN: 9780814415801
Publisher: AMACOM
Publication: November 26, 1992
Imprint: AMACOM
Language: English

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those ""endless"" calls* take meaningful messages* handle conference calls and transfer calls* screen calls and ask focused questions* use the phone during emergencies* improve their voice effectivenessWith worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.

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First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those ""endless"" calls* take meaningful messages* handle conference calls and transfer calls* screen calls and ask focused questions* use the phone during emergencies* improve their voice effectivenessWith worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.

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