Great Customer Service on the Telephone

Business & Finance, Marketing & Sales, Customer Service, Management & Leadership, Management
Cover of the book Great Customer Service on the Telephone by Kristin Anderson, AMACOM
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Author: Kristin Anderson ISBN: 9780814415801
Publisher: AMACOM Publication: November 26, 1992
Imprint: AMACOM Language: English
Author: Kristin Anderson
ISBN: 9780814415801
Publisher: AMACOM
Publication: November 26, 1992
Imprint: AMACOM
Language: English

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those ""endless"" calls* take meaningful messages* handle conference calls and transfer calls* screen calls and ask focused questions* use the phone during emergencies* improve their voice effectivenessWith worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those ""endless"" calls* take meaningful messages* handle conference calls and transfer calls* screen calls and ask focused questions* use the phone during emergencies* improve their voice effectivenessWith worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.

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