Lead with Your Customer
Transform Culture and Brand into World-Class Excellence
Business & Finance, Human Resources & Personnel Management, Training
| Author: | Mark David Jones, J. Jeff Kober | ISBN: | 9781607283546 |
| Publisher: | Association for Talent Development | Publication: | June 1, 2010 |
| Imprint: | Language: | English |
| Author: | Mark David Jones, J. Jeff Kober |
| ISBN: | 9781607283546 |
| Publisher: | Association for Talent Development |
| Publication: | June 1, 2010 |
| Imprint: | |
| Language: | English |
Lead With Your Customer goes beyond corporate culture and customer satisfaction, and provides a complete roadmap to achieving permanent excellence in your organization. This is a real-world, sustainable process of improvement—not just a flavor-of-the-month business technique—that shows you how to apply the world class excellence model (developed at the Walt Disney Company) to transform your business.
This is a book about people, what makes them tick, and how understanding them can guide you to success. You'll learn from the stories of CarMax, Marriott, Apple, Wal-Mart, and of course, the Walt Disney Company.
If you're ready to create real change and build a solid foundation for world-class excellence, then you're ready to Lead With Your Customer.
Lead With Your Customer goes beyond corporate culture and customer satisfaction, and provides a complete roadmap to achieving permanent excellence in your organization. This is a real-world, sustainable process of improvement—not just a flavor-of-the-month business technique—that shows you how to apply the world class excellence model (developed at the Walt Disney Company) to transform your business.
This is a book about people, what makes them tick, and how understanding them can guide you to success. You'll learn from the stories of CarMax, Marriott, Apple, Wal-Mart, and of course, the Walt Disney Company.
If you're ready to create real change and build a solid foundation for world-class excellence, then you're ready to Lead With Your Customer.
