Customer Service category: 721 books
by Pierre-François Jorsin
Language: English
Release Date: May 16, 2014
Language: English
Release Date: May 16, 2014
Those privileged enough to have crossed the threshold of a luxury boutique, hotel or car dealership will generally have had an unforgettable experience, in which their dreams, the promise made by the brand, and reality merge into one.
Total availability, passion for the brand or for service,...
Living Service
How to deliver the service of the future today
Language: English
Release Date: December 27, 2012
Quality service is crucial in todays business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs.
Living Service provides an insight into the success of Fujitsu, where this new approach is...
by Anthony Ekanem
Language: English
Release Date: November 4, 2016
Language: English
Release Date: November 4, 2016
A corporate gift is a gift purchased for employees, executives, stockholders or customers of a business. Corporate gifts may be purchased for many different reasons. The first and foremost function of the corporate gift is to provide a means of thanking people for their contributions to your company....
Customer Success
How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Language: English
Release Date: February 16, 2016
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and...
by Barton J. Goldenberg
Language: English
Release Date: June 1, 2008
Language: English
Release Date: June 1, 2008
Based on more than 20 years of experience, this all-inclusive guide shows how to successfully implement Customer Relationship Management (CRM), the largest global software application today in terms of revenue. Combining helpful tips and techniques with a unique blueprint, this study illuminates...
1,001 Ways to Keep Customers Coming Back
WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line
Language: English
Release Date: July 20, 2011
Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty
Imagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how...
The Relationship Revolution
Closing the Customer Promise Gap
Language: English
Release Date: March 5, 2010
"Larry's thoughts on customers, culture and talent are immensely valuable for any business, anywhere in the world."
—Sheldon S. Wiseman, President & CEO, Amberwood Entertainment Corp.
"For Larry the relationship between customers and profitability is intuitive and effortless....
by D. Keith Denton
Language: English
Release Date: May 1, 2013
Language: English
Release Date: May 1, 2013
12 Principles of Quality Service is about a brilliantly simple way American companies can compete successfully for customers in a global market. Common sense, fair play, and the latest and shrewdest lessons in marketing and management are combined in a concept called "Qualitivity", which...
Marketing and Customer Loyalty
The Extra Step Approach
Language: English
Release Date: May 10, 2017
This book analyzes the evolution of marketing and the ways in which marketing actions can be rendered more effective, before setting out a new approach to marketing, termed The Extra Step (TES) in recognition of the importance that it attributes to the final extra step in enhancing the effectiveness...
Who Stole My Customer??
Winning Strategies for Creating and Sustaining Customer Loyalty
Language: English
Release Date: December 12, 2014
Rebuild customer loyalty, strengthen customer relationships, and leverage the immense power of customer co-innovation! Harvey Thompson's Who Stole My Customer?? is the world's definitive guide to rebuilding customer loyalty: must-reading in C-Suites and top business schools worldwide. That's no surprise:...
The Customer of the Future
10 Guiding Principles for Winning Tomorrow's Business
Language: English
Release Date: October 29, 2019
Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective to keep up with the demands of the customer of the future.
Amazon has led the...
by Christine Moorman, George S. Day
Language: English
Release Date: July 23, 2010
Language: English
Release Date: July 23, 2010
Make customer value a C-Suite priority for lasting profits and growth
While the Great Recession ravaged the balance sheets of long-standing leaders in their respective industries, many companies have actually gained market share, grown revenues and profits, and created more value for customers....
Hug Your Haters
How to Embrace Complaints and Keep Your Customers
Language: English
Release Date: March 1, 2016
Haters are not your problem. . . .
Ignoring them is.
Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.
The...
The Real-Time Contact Center
Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
Language: English
Release Date: August 26, 2005
Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies...