Customer Service category: 721 books
Treat Your Customers
Thirty Lessons on Service and Sales That I Learned at My Family's Dairy Queen Store
Language: English
Release Date: April 18, 2006
A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's Dairy Queen(R) store
Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals...
Branded Customer Service
The New Competitive Edge
Language: English
Release Date: September 14, 2006
Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery...
by M. Naveed, John Davidson
Language: English
Release Date: March 15, 2014
Language: English
Release Date: March 15, 2014
How to Increase Sales Using Customer Value Optimization - Make Money OnlineTable of ContentsIntroductionPrerequisites of the ImplementationGoals and Objectives of the ProfitabilityTime Bound GoalsCustomer Oriented ApproachMeasure Optimization QuantitativelyThink Long-term and be FlexibleBasic...
by Dario Cucci
Language: English
Release Date: November 28, 2016
Language: English
Release Date: November 28, 2016
Discover the Simple Technique to Increasing Sales by 300% in just 90 DaysIt’s not a gimmick, it’s not manipulative, and it’s easier, faster, and more fun than a “traditional” sales pitch. It’s one simple mentality that is forever changing the way businesses today operate. It’s customer...
Customers for Life
How to Turn That One-Time Buyer Into a Lifetime Customer
Language: English
Release Date: July 1, 2009
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.
Drawing on his incredible success...
Taming the Search-and-Switch Customer
Earning Customer Loyalty in a Compulsion-to-Compare World
Language: English
Release Date: March 25, 2009
Praise for Taming the Search-and-Switch Customer
"What an excellent wake-up call! Your company's most valuable asset—your loyal customers—have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an...
by Joseph Michelli
Language: English
Release Date: December 8, 2015
Language: English
Release Date: December 8, 2015
A Wall Street Journal bestseller
Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight
In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and *Prescription for Excellence--*Joseph Michelli revealed...
Customer Experience Management Rebooted
Are you an Experience brand or an Efficiency brand?
Language: English
Release Date: March 2, 2017
Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools.
Customer...
Chief Customer Officer 2.0
How to Build Your Customer-Driven Growth Engine
Language: English
Release Date: May 28, 2015
A Customer Experience Roadmap to Transform Your Business and Culture
Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.
And it will take years off your learning...
by James Merlino
Language: English
Release Date: October 31, 2014
Language: English
Release Date: October 31, 2014
THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE
Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country...
The Definitive Guide to Social CRM
Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers, and Profits
Language: English
Release Date: February 24, 2015
Make Social CRM work! This book presents the first proven framework and step-by-step methodology for driving maximum value from Social CRM throughout sales, marketing, customer service, and beyond.
Barton Goldenberg,the field’s #1 expert, offers a proven, four-step methodology for...
Positively Outrageous Service
How to Delight and Astound Your Customers and Win Them for Life
Language: English
Release Date: August 2, 2016
In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put...
by Communication Concierge
Language: English
Release Date: March 31, 2012
Language: English
Release Date: March 31, 2012
Telephone (or Email) Customer Service will show you how to make angry customers your best friends. There are several quick ideas to help you handle many of the most common customer service situations.
by Kristin Anderson
Language: English
Release Date: November 26, 1992
Language: English
Release Date: November 26, 1992
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service...